SHIPPING and RETURNS

SHIPPING POLICY

Purchased items are generally shipped within 2 or 3 business days after receipt of payment, although in the real world delays can occur.  If a shipment is delayed by more than 5 days at our facilities, you will be notified and given the opportunity to cancel your order and receive a full refund.

Shipments are generally shipped via USPA Priority Mail, but can also be shipped by UPS or FedEx depending on the options you select or if conditions warrant.  In some cases you can selected expedited delivery at an additional cost. Whichever shipment choice you make, we will provide you with a link to track your package online if the carrier supplies such a tracking ID.

Shipping charges are based on the order total:

Quoted shipping fees include handling and packing fees as well as postage costs.  We advise you to group your items in one order.  We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them. We will make efforts to protect your purchases while in shipment, but we cannot guarantee the performance of the shipping carriers.

 

RETURNS POLICY

If you are not satisfied with your purchase, we're here to help.

How To Return An Item:

All returns require a prior Return Authorization.  You can receive a Return Authorization by contacting customer support by phone or email at:

Bayside Collection - a Division of BeachClocks LLC PO Box 87 South Plainfield, NJ 07080 Phone: 908-912-4401 eMail: CustomerService@baysidecollection.com

Unless there is a manufacturer defect, your item must be returned in its original unused condition that you received and in its original undamaged packaging. Your must return the item within 21 days of receipt.   We do not reimburse or credit the shipping expense.  Once we receive your item, we will inspect it and notify you that we have received your returned item and notify you on the status of your exchange or refund.  We must receive your returned product in order to qualify for a refund or exchange.

We will, of curse, accept returns of manufacturer defects, however, these returns still require prior Return Authorization as outlined above.

Include in your return package your Return Authorization and complete contact and shipping information.

 

Return Exceptions:

Some items can not be returned or exchanged if they are opened or if the merchandise that has been worn, used, or altered in any way.

 

Exchanges, Refunds and Restocking Fees:

Exchanges will be treated as a return and a new sale.  After receiving your Return Authorization, order the new product you want from our web site.  You will be charged for the new item(s) and shipping just like any other sale.  Once the returned item arrives at our facilities, we will process the refund.

All returned items (except manufacturer defects and exact exchanges) are subject to a 15% restocking fee, this fee will be deducted from your refund. We do not refund the shipping and handling charges.

Exchanges: If your returned item arrives in new condition and in its original unopened packaging, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay the shipping.

If you have any questions about returns, exchanges or the status of your return, please contact us.